Privacy Policy

Gestion de Copropriété Quatre Piliers Inc. ("Quatre Piliers", "we") respects your privacy. This policy explains what personal information we collect on quatrepiliers.ca, why, who we share it with and what your rights are, in accordance with Quebec's Act respecting the protection of personal information in the private sector (Law 25).

1. Person in charge of personal information

For any question or request about your personal information, contact our person in charge of the protection of personal information:

Gestion de Copropriété Quatre Piliers Inc.
1115 Av. Beaumont, Montréal, Quebec H3P 0A1
Email: info@quatrepiliers.ca
Phone: 514-839-2494

2. Information we collect

We only collect information you provide to us or that is needed for the site to work:

Quote and contact forms: condo corporation name, contact name, number of units, email, phone, subject and message.
Newsletter: your email address.
Bill 16 diagnostic: your answers, condo corporation name, number of units, email, name (optional) and the IP address of the submission.
Technical data: cookies and browsing data, described in section 5.

3. Why we use it

To answer your requests and prepare a quote.
To produce your Bill 16 diagnostic and email it to you.
To send you our newsletter, if you subscribed (you can unsubscribe at any time).
To protect the site against bots and abuse.
To measure the performance of our ads, only if you accept cookies.

We do not sell or rent your personal information.

4. Service providers and transfers outside Quebec

We use providers that process some information on our behalf. Some are located outside Quebec, mainly in the United States. Before entrusting them with information, we make sure they offer adequate protection.

GitHub: website hosting.
Formspree: receiving contact, quote and newsletter forms.
Cloudflare: processing and storing diagnostics, bot protection (Turnstile).
Anthropic: automated analysis of your answers to write the diagnostic report.
SendGrid (Twilio): sending diagnostic emails.
Google: email (Google Workspace), fonts (Google Fonts) and advertising (Google Ads).

5. Cookies

A cookie is a small file stored by your browser. We use:

Necessary cookies: to remember your consent choice and protect forms against bots. They cannot be turned off.
Advertising cookies (Google Ads): to measure the effectiveness of our ads. They are only enabled if you click "Accept". If you refuse, no advertising cookie is stored.

You can change your choice at any time: manage cookies (also available at the bottom of every page).

6. Retention

We keep your information as long as needed for the purposes above. Requests and diagnostics that do not lead to a mandate are deleted no later than three years after the last exchange. Information related to a management mandate is kept according to our legal obligations.

7. Security

We take reasonable measures to protect your information: encrypted connections (HTTPS), access limited to those who need it and reputable providers. In the event of a confidentiality incident presenting a risk of serious injury, we will notify the people concerned and the Commission d'accès à l'information.

8. Your rights

At any time, you may:

request access to, or correction of, the information we hold about you;
withdraw your consent or unsubscribe from the newsletter;
request the deletion of your information or that it stop being disseminated;
request that your information be provided to you in a structured, commonly used technological format.

Write to us at info@quatrepiliers.ca. We respond within 30 days. If you are not satisfied with our answer, you may file a complaint with the Commission d'accès à l'information du Québec.

9. Changes

We may update this policy. The effective date at the top of the page shows the current version.